:root{--wine:#7b1732;--wine2:#9d2344;--gold:#cda843;--ink:#2f2428;--muted:#777176;--line:#e9e3df;--paper:#f8f6f2;--soft:#f3e8eb;--white:#fff;--green:#2d9664;--blue:#397fba;--yellow:#d0a13a;--red:#c74b4b;--shadow:0 24px 80px rgba(46,27,34,.16)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Arial,sans-serif;color:var(--ink)}button,input,textarea,select{font:inherit}button{cursor:pointer}body.locked{overflow:hidden}.hidden{display:none!important}.muted{color:var(--muted)}.btn{border:0;border-radius:13px;padding:11px 16px;font-weight:850;font-size:13px;transition:.2s}.btn:hover{transform:translateY(-1px)}.btn-primary{background:var(--wine);color:#fff;box-shadow:0 10px 22px rgba(123,23,50,.18)}.btn-secondary{background:#fff;color:var(--wine);border:1px solid #ead7dd}.btn-gold{background:var(--gold);color:#251c13}.btn-wide{width:100%}.btn-sm{padding:9px 12px;font-size:11px}.input,.textarea,.select{width:100%;border:1px solid #ded8d5;background:#fff;color:var(--ink);border-radius:13px;padding:12px 13px;outline:none;transition:.2s}.input:focus,.textarea:focus,.select:focus{border-color:#b46a7d;box-shadow:0 0 0 3px rgba(123,23,50,.08)}.textarea{resize:vertical}.field{display:grid;gap:6px}.field>span,.field>label,.field label{font-size:11px;font-weight:800;color:#5e5559}.error-box{display:none;background:#fff0f1;border:1px solid #f2c6cd;color:#a62e45;padding:10px 12px;border-radius:12px;font-size:12px}.error-box.show{display:block}.check-row{display:flex;gap:9px;align-items:flex-start;font-size:12px;color:#575054;line-height:1.45}.check-row.small{font-size:10.5px}.check-row input{margin-top:2px;accent-color:var(--wine)}
/* Citizen app */
.citizen-app{background:radial-gradient(circle at 85% 15%,#fff6db 0,transparent 25%),linear-gradient(120deg,#fbfaf7,#f4efeb 72%);min-height:100vh}.welcome-screen{min-height:100vh;padding:22px 5vw 26px;display:flex;flex-direction:column;overflow:hidden;position:relative}.welcome-screen:before{content:"";position:absolute;inset:-10% -5% auto auto;width:52vw;height:52vw;border-radius:50%;background:radial-gradient(circle,rgba(123,23,50,.08),transparent 67%);pointer-events:none}.welcome-top{display:flex;align-items:center;justify-content:space-between;position:relative;z-index:2}.app-brand{display:flex;align-items:center;gap:11px;text-decoration:none;color:var(--ink)}.app-brand img{height:48px;width:auto;object-fit:contain}.app-brand div{display:flex;flex-direction:column}.app-brand b{font-size:14px}.app-brand span{font-size:10px;color:var(--muted);margin-top:2px}.admin-link{font-size:11px;font-weight:800;color:var(--wine);text-decoration:none;background:rgba(255,255,255,.78);border:1px solid rgba(123,23,50,.13);padding:9px 12px;border-radius:12px}.welcome-grid{width:min(1220px,100%);margin:auto;display:grid;grid-template-columns:.9fr 1.1fr;gap:7vw;align-items:center;position:relative;z-index:1}.welcome-copy{max-width:560px}.app-kicker{display:inline-flex;background:#f3e4e8;color:var(--wine);border:1px solid #ead1d8;border-radius:999px;padding:7px 10px;font-size:9px;font-weight:900;text-transform:uppercase;letter-spacing:.11em}.welcome-copy h1{font-size:clamp(44px,5vw,76px);letter-spacing:-3.7px;line-height:.95;margin:22px 0 18px}.welcome-copy h1 em{font-style:normal;color:var(--wine)}.welcome-copy>p{font-size:15px;line-height:1.7;color:#655e62;max-width:530px}.welcome-actions{display:grid;gap:10px;margin:28px 0 16px;max-width:520px}.action-card{border:1px solid #e6deda;background:rgba(255,255,255,.86);border-radius:20px;padding:15px 16px;display:grid;grid-template-columns:46px 1fr auto;align-items:center;gap:12px;text-align:left;color:var(--ink);box-shadow:0 8px 30px rgba(43,31,36,.05);transition:.22s}.action-card:hover{transform:translateY(-2px);box-shadow:0 14px 36px rgba(43,31,36,.09)}.action-card.action-primary{background:var(--wine);color:#fff;border-color:var(--wine)}.action-icon{width:46px;height:46px;border-radius:14px;display:grid;place-items:center;font-size:24px;background:rgba(255,255,255,.14)}.action-icon.soft{background:#f4e9ec;color:var(--wine)}.action-card span:nth-child(2){display:flex;flex-direction:column}.action-card b{font-size:14px}.action-card small{font-size:10px;opacity:.7;margin-top:3px}.action-card strong{font-size:24px}.welcome-note{font-size:10px;color:#756e72;display:flex;gap:7px;align-items:center}.welcome-note span{color:var(--green)}.welcome-visual{height:min(64vh,620px);min-height:430px;position:relative}.visual-main{position:absolute;inset:2% 8% 7% 12%;width:80%;height:91%;object-fit:cover;border-radius:34px;box-shadow:var(--shadow)}.welcome-visual:before{content:"";position:absolute;width:75%;height:75%;background:#e8d3da;border-radius:46px;right:0;top:0;transform:rotate(5deg)}.visual-mini{position:absolute;right:0;bottom:4%;width:31%;height:35%;object-fit:cover;border:7px solid #fff;border-radius:23px;box-shadow:0 18px 50px rgba(0,0,0,.17)}.visual-card{position:absolute;background:#fff;border:1px solid #eee6e3;border-radius:16px;padding:10px 12px;display:flex;align-items:center;gap:9px;box-shadow:0 14px 35px rgba(40,27,32,.12);z-index:4}.visual-card>span{width:34px;height:34px;border-radius:11px;background:var(--soft);color:var(--wine);display:grid;place-items:center;font-size:18px}.visual-card>div{display:flex;flex-direction:column}.visual-card b{font-size:10px}.visual-card small{font-size:8px;color:#8b8588;margin-top:2px}.visual-location{left:0;top:18%}.visual-status{left:2%;bottom:12%}.welcome-categories{width:min(1100px,100%);margin:0 auto;display:grid;grid-template-columns:repeat(5,1fr);gap:9px;position:relative;z-index:2}.welcome-categories button{height:76px;border:1px solid #e7dfdb;background:rgba(255,255,255,.84);border-radius:17px;padding:7px;display:flex;align-items:center;gap:9px;text-align:left}.welcome-categories img{width:54px;height:60px;object-fit:cover;border-radius:12px}.welcome-categories span{display:flex;flex-direction:column}.welcome-categories b{font-size:10px}.welcome-categories small{font-size:8px;color:#8c8589;margin-top:2px}
.modal-overlay{position:fixed;inset:0;background:rgba(38,28,32,.58);backdrop-filter:blur(9px);z-index:800;display:none;place-items:center;padding:20px}.modal-overlay.open{display:grid}.compact-modal,.track-modal{width:min(520px,100%);background:#fff;border-radius:26px;padding:28px;box-shadow:var(--shadow);position:relative}.compact-modal h2,.track-modal h2{font-size:26px;margin:12px 0 8px}.compact-modal>p,.track-modal>p{font-size:12px;line-height:1.65;color:#6f686c}.modal-x{position:absolute;right:17px;top:15px;width:36px;height:36px;border:0;border-radius:12px;background:#f4f1ef;font-size:22px;color:#635b5f}.privacy-icon{width:48px;height:48px;border-radius:16px;background:var(--soft);display:grid;place-items:center;color:var(--wine);font-size:19px}.privacy-details{margin:14px 0;border:1px solid var(--line);border-radius:13px;padding:10px 12px;background:#fbfaf8}.privacy-details summary{cursor:pointer;font-size:10px;font-weight:850;color:var(--wine)}.privacy-details div{font-size:9px;line-height:1.65;color:#6a6467;padding-top:9px}.compact-modal .check-row{margin:14px 0}
.report-app{position:fixed;inset:0;background:#f8f6f2;z-index:700;display:none;overflow:auto}.report-app.open{display:block}.report-app-top{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 clamp(18px,4vw,60px);position:sticky;top:0;z-index:15}.report-app-top .app-brand img{height:44px}.close-app{width:42px;height:42px;border:0;border-radius:14px;background:#f3efed;font-size:25px;color:#5f575b}.report-progress{background:#fff;border-bottom:1px solid var(--line);padding:13px max(24px,calc((100vw - 1040px)/2));position:sticky;top:76px;z-index:14}.progress-line{height:4px;background:#ece8e5;border-radius:4px;overflow:hidden}.progress-line i{display:block;height:100%;width:0;background:var(--wine);transition:.3s}.progress-labels{display:grid;grid-template-columns:repeat(4,1fr);margin-top:7px}.progress-labels span{text-align:center;font-size:8px;text-transform:uppercase;letter-spacing:.08em;color:#aaa}.progress-labels span.active{color:var(--wine);font-weight:900}.report-stage{width:min(1040px,calc(100% - 32px));margin:0 auto;padding:34px 0 110px}.wizard-step{display:none}.wizard-step.active{display:block}.step-intro{max-width:650px;margin-bottom:22px}.step-intro>span{font-size:9px;color:var(--wine);font-weight:900;text-transform:uppercase;letter-spacing:.12em}.step-intro h2{font-size:clamp(30px,4vw,45px);letter-spacing:-1.7px;margin:6px 0}.step-intro p{font-size:12px;color:var(--muted);margin:0}.category-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.category-card{min-height:110px;border:1px solid #e4ddda;background:#fff;border-radius:20px;padding:10px;display:grid;grid-template-columns:76px 1fr auto;align-items:center;gap:12px;text-align:left;position:relative;overflow:hidden;transition:.18s}.category-card:hover{border-color:#cfaab5;transform:translateY(-2px)}.category-card.selected{border:2px solid var(--wine);background:#fff9fa}.category-card img{width:76px;height:88px;object-fit:cover;border-radius:15px}.category-card>span:nth-of-type(1):not(.cat-symbol){display:flex;flex-direction:column}.category-card b{font-size:13px}.category-card small{font-size:9px;color:#8b8588;margin-top:3px}.category-card i{width:23px;height:23px;border-radius:50%;background:#f0e3e7;color:var(--wine);display:none;place-items:center;font-style:normal;font-size:11px}.category-card.selected i{display:grid}.category-card.icon-only{grid-template-columns:76px 1fr auto}.cat-symbol{width:76px;height:76px;border-radius:18px;background:#f2e7ea;color:var(--wine);display:grid;place-items:center;font-size:28px}.location-layout{display:grid;grid-template-columns:1.5fr .5fr;gap:16px}.location-map-card,.location-side,.form-panel,.contact-panel,.review-card{background:#fff;border:1px solid var(--line);border-radius:22px;overflow:hidden}.map-search-wrap{padding:12px;display:grid;grid-template-columns:1fr auto;gap:8px;position:relative}.search-results{position:absolute;left:12px;right:12px;top:61px;z-index:600;background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:0 12px 34px rgba(0,0,0,.13);overflow:hidden}.search-result{display:block;width:100%;border:0;border-bottom:1px solid #f0ecea;background:#fff;text-align:left;padding:10px 12px;font-size:10px;color:#5c5559}.citizen-map{height:520px}.location-side{padding:12px}.location-side>img{width:100%;height:220px;object-fit:cover;border-radius:16px}.location-summary{margin-top:10px;padding:14px;border-radius:15px;background:#f5f2f0}.location-summary.inside{background:#eef8f2;border:1px solid #cfe8d8}.location-summary.outside{background:#fff0f1;border:1px solid #f2c9cf}.location-summary b{font-size:12px}.location-summary p{font-size:9px;line-height:1.5;color:#696165;margin:4px 0}.location-summary small{font-size:8px;color:#999}.territory-tip{font-size:9px;line-height:1.55;color:#756e72;padding:12px}.details-layout{display:grid;grid-template-columns:1.35fr .65fr;gap:16px}.form-panel{padding:18px;display:grid;gap:13px}.upload-box{border:1px dashed #cdbcc1;border-radius:17px;padding:16px;display:flex;align-items:center;gap:12px;cursor:pointer;background:#fcfaf9}.upload-box input{display:none}.upload-icon{width:44px;height:44px;border-radius:14px;background:var(--soft);color:var(--wine);display:grid;place-items:center;font-size:22px}.upload-box div{display:flex;flex-direction:column}.upload-box b{font-size:11px}.upload-box small{font-size:8px;color:#999;margin-top:2px}.contact-panel{padding:16px;display:grid;gap:10px}.contact-panel>img{width:100%;height:155px;object-fit:cover;border-radius:16px}.contact-panel h3{font-size:17px;margin:2px 0 0}.contact-panel>p{font-size:9px;line-height:1.5;color:#777;margin:0 0 4px}.review-card{padding:20px;display:grid;grid-template-columns:1fr 1fr;gap:12px}.review-card>div{background:#faf8f6;border:1px solid #efeae7;border-radius:15px;padding:14px}.review-card .wide,.review-card .review-note{grid-column:1/-1}.review-card span{font-size:8px;text-transform:uppercase;letter-spacing:.08em;color:#969094}.review-card b{display:block;font-size:12px;margin-top:5px}.review-card p{font-size:10px;line-height:1.55;margin:5px 0 0}.review-note{color:var(--green);font-size:10px;font-weight:800}.wizard-actions{position:fixed;bottom:0;left:0;right:0;background:rgba(255,255,255,.94);backdrop-filter:blur(12px);border-top:1px solid var(--line);padding:12px max(20px,calc((100vw - 1040px)/2));display:grid;grid-template-columns:auto 1fr auto;z-index:20}.wizard-actions .btn{min-width:130px}.success-screen{text-align:center;background:#fff;border:1px solid var(--line);border-radius:28px;padding:45px 20px;max-width:660px;margin:20px auto}.success-mark{width:68px;height:68px;border-radius:50%;background:#e8f7ef;color:var(--green);display:grid;place-items:center;margin:auto;font-size:34px}.success-screen h2{font-size:30px;margin:14px 0 6px}.success-screen>p{font-size:11px;color:#777}.folio-box{display:inline-block;margin:15px 0;background:#f3e6e9;color:var(--wine);border-radius:14px;padding:13px 20px;font-size:20px;font-weight:900;letter-spacing:.04em}.duplicate-notice{max-width:520px;margin:0 auto 12px;background:#fff8e6;border:1px solid #ecd79d;padding:10px;border-radius:12px;font-size:9px;color:#715c22}.success-actions{display:flex;justify-content:center;gap:8px}.track-modal{max-height:90vh;overflow:auto}.track-result{margin-top:14px;border-top:1px solid var(--line);padding-top:14px}.track-head{display:flex;justify-content:space-between;font-size:10px}.track-head b{color:var(--wine)}.track-result h3{font-size:18px;margin:8px 0 3px}.track-result>p{font-size:9px;color:#777}.track-timeline{margin-top:14px}.track-timeline>div{display:flex;gap:9px;padding:0 0 13px 3px}.track-timeline i{width:9px;height:9px;border-radius:50%;background:var(--wine);margin-top:3px}.track-timeline span{display:flex;flex-direction:column}.track-timeline b{font-size:9px}.track-timeline small{font-size:8px;color:#777;margin-top:2px;line-height:1.4}
/* Admin V4 */
.admin-body{background:#f4f4f2}.login-overlay{position:fixed;inset:0;z-index:1000;background:linear-gradient(135deg,#24191d,#6f1830);display:grid;place-items:center;padding:20px}.login-overlay.hidden{display:none}.login-card{width:min(430px,100%);background:white;border-radius:26px;padding:28px;box-shadow:0 30px 90px rgba(0,0,0,.28)}.login-brand{text-align:center;margin-bottom:20px}.login-brand img{height:62px}.login-brand h2{font-size:22px;margin:9px 0 5px}.login-brand p{font-size:10px;color:var(--muted)}.login-error{display:none;background:#fff0f0;color:#a92525;border-radius:11px;padding:9px 11px;font-size:10px;margin-bottom:11px}.login-error.show{display:block}.login-card form{display:grid;gap:11px}.admin-shell{min-height:100vh;display:grid;grid-template-columns:218px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:#281b20;color:#fff;padding:18px 12px;display:flex;flex-direction:column}.side-brand{display:flex;align-items:center;gap:10px;padding:5px 8px 17px}.side-brand img{height:44px}.side-brand>div{display:flex;flex-direction:column}.side-brand b{font-size:11px}.side-brand span{font-size:8px;color:#cdbfc4}.side-nav{display:grid;gap:4px}.nav-btn{border:0;background:transparent;color:#d7cfd2;border-radius:12px;padding:9px 10px;display:flex;align-items:center;gap:9px;text-decoration:none;font-size:10px;font-weight:800;text-align:left}.nav-btn:hover,.nav-btn.active{background:rgba(255,255,255,.1);color:#fff}.nav-icon{width:27px;height:27px;border-radius:9px;background:rgba(255,255,255,.07);display:grid;place-items:center}.side-spacer{flex:1}.side-user{background:rgba(255,255,255,.07);border-radius:13px;padding:11px;margin:10px 0;display:flex;flex-direction:column}.side-user b{font-size:9px}.side-user span,.side-user small{font-size:8px;color:#cdbfc4}.admin-main{min-width:0}.admin-top{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 24px;position:sticky;top:0;z-index:60}.admin-top h1{font-size:18px;margin:0}.admin-top p{font-size:8px;color:#888;margin:4px 0 0}.top-admin-actions{display:flex;gap:7px}.admin-content{padding:22px;max-width:1500px}.admin-view{display:none}.admin-view.active{display:block}.section-kicker{display:flex;align-items:end;justify-content:space-between;margin-bottom:12px;gap:12px}.section-kicker span{font-size:8px;color:var(--wine);font-weight:900;text-transform:uppercase;letter-spacing:.1em}.section-kicker h2{font-size:23px;margin:4px 0}.section-kicker p{font-size:9px;color:#888;margin:0}.live-pill{border:1px solid #cfe9da;background:#f0faf4;color:#28774e;padding:7px 10px;border-radius:999px;font-size:8px;font-weight:800}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:11px}.kpi{background:#fff;border:1px solid var(--line);border-radius:18px;padding:16px}.kpi-top{display:flex;justify-content:space-between}.kpi-label{font-size:8px;color:#73787c;font-weight:800}.kpi-icon{width:31px;height:31px;border-radius:10px;background:#f3e7ea;color:var(--wine);display:grid;place-items:center}.kpi-value{font-size:28px;font-weight:900;margin:7px 0 2px}.kpi-foot{font-size:8px;color:#999}.dashboard-grid{display:grid;grid-template-columns:1.45fr .55fr;gap:14px;margin-top:14px}.panel-card{background:#fff;border:1px solid var(--line);border-radius:20px;overflow:hidden}.panel-head{padding:14px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px}.panel-head h2{font-size:14px;margin:0}.panel-head p{font-size:8px;color:#888;margin:3px 0 0}.badge{display:inline-flex;border-radius:999px;padding:5px 8px;font-size:8px;font-weight:900;background:#f1e8eb;color:var(--wine)}.admin-map{height:520px}.map-toolbar,.toolbar{display:flex;gap:7px;flex-wrap:wrap;padding:11px 14px;background:#fbfaf8;border-bottom:1px solid var(--line)}.map-toolbar .select{width:auto;min-width:150px;font-size:9px;padding:8px 9px}.map-legend{display:flex;gap:11px;flex-wrap:wrap;padding:10px 14px;font-size:8px;color:#666}.legend-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:4px}.map-summary{padding:12px 14px;display:grid;gap:4px}.map-stat{display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid #f0ecea;font-size:9px}.map-stat b{font-size:13px}.toolbar .input{flex:1;min-width:220px}.toolbar .select{width:160px;font-size:9px;padding:8px 10px}.table-wrap{overflow:auto}.report-table{width:100%;border-collapse:collapse;min-width:900px}.report-table th{font-size:7.5px;text-transform:uppercase;letter-spacing:.07em;color:#909397;text-align:left;padding:9px 11px;background:#fbfaf8;border-bottom:1px solid var(--line)}.report-table td{font-size:9.5px;padding:11px;border-bottom:1px solid #f0ecea;vertical-align:top}.report-table tr:hover td{background:#fdfaf9}.subtext{font-size:8px;color:#999;margin-top:3px}.clamp{max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.status-badge{display:inline-flex;padding:5px 7px;border-radius:999px;font-size:8px;font-weight:900}.status-new{background:#f3edf7;color:#7d4f96}.status-process{background:#eaf4fb;color:#397eaa}.status-done{background:#eaf7ef;color:#307950}.drawer-overlay{position:fixed;inset:0;background:rgba(28,19,22,.44);z-index:900;display:none;justify-content:flex-end}.drawer-overlay.open{display:flex}.drawer{width:min(560px,100%);height:100%;background:#fff;display:flex;flex-direction:column}.drawer-head{padding:18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between}.drawer-head h2{font-size:18px;margin:4px 0}.close{width:36px;height:36px;border:0;border-radius:11px;background:#f4f1ef;font-size:21px}.drawer-body{padding:18px;overflow:auto;flex:1}.drawer-actions{padding:12px 18px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:7px}.report-photo{width:100%;max-height:260px;object-fit:cover;border-radius:17px;margin-bottom:12px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.detail-box{border:1px solid var(--line);border-radius:13px;padding:11px;background:#fbfaf8}.detail-box.full{grid-column:1/-1}.detail-box span{display:block;font-size:7px;text-transform:uppercase;color:#92969a;margin-bottom:5px}.detail-box b{font-size:10px}.detail-box p{font-size:9px;color:#666;line-height:1.5}.simple-actions{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin:12px 0}.simple-action{border:1px solid var(--line);background:#fff;border-radius:11px;padding:9px 6px;font-size:8px;font-weight:900}.simple-action.primary{background:var(--wine);border-color:var(--wine);color:#fff}.detail-form{margin-top:12px;border-top:1px solid var(--line);padding-top:12px}.mini-section-title{font-size:12px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.full{grid-column:1/-1}.history{margin-top:15px;border-top:1px solid var(--line);padding-top:12px}.history h3{font-size:12px}.history-item{padding:8px 0;border-bottom:1px solid #f0ecea}.history-item b{font-size:8px}.history-item p{font-size:8px;color:#666}.history-item small{font-size:7px;color:#aaa}.whatsapp-layout{display:grid;grid-template-columns:.8fr 1.2fr;gap:14px}.connection-card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:17px}.connection-top{display:flex;justify-content:space-between;gap:12px}.connection-card h3{font-size:15px;margin:0}.connection-card p{font-size:9px;color:#777}.connection-badge{font-size:8px;font-weight:900;border-radius:999px;padding:6px 8px;background:#eef8f2;color:#2d8055;height:max-content}.mini-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:12px}.mini-metric{background:#faf8f6;border:1px solid var(--line);border-radius:13px;padding:10px}.mini-metric b{display:block;font-size:19px}.mini-metric span{font-size:8px;color:#888}.conversation-list{max-height:520px;overflow:auto}.conv-row{width:100%;border:0;border-bottom:1px solid #f0ecea;background:#fff;text-align:left;padding:11px 14px;display:grid;grid-template-columns:1fr auto;gap:7px}.conv-row b{font-size:9px}.conv-row p{font-size:8px;color:#777;margin:3px 0}.conv-row small{font-size:7px;color:#aaa}.wa-thread{padding:14px;min-height:220px;max-height:460px;overflow:auto;background:#f7f5f2}.wa-msg{max-width:82%;padding:8px 10px;border-radius:12px;font-size:9px;line-height:1.45;margin:6px 0;background:#fff;border:1px solid #e9e3df}.wa-msg.out{margin-left:auto;background:#eaf4ec;border-color:#d3e7d8}.wa-msg small{display:block;font-size:7px;color:#999;margin-top:4px}.composer{padding:12px;display:grid;grid-template-columns:1fr auto;gap:7px;border-top:1px solid var(--line)}.demo-box,.campaign-box,.incident-demo,.stats-card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:16px;margin-top:14px}.demo-box h3,.campaign-box h3,.incident-demo h3,.stats-card h3{font-size:14px;margin:0 0 5px}.demo-box p,.campaign-box p,.incident-demo p,.stats-card p{font-size:8px;color:#888}.inline-form{display:grid;grid-template-columns:repeat(4,1fr);gap:7px;margin-top:10px}.inline-form .wide{grid-column:span 2}.incidents-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.incident-card{background:#fff;border:1px solid var(--line);border-radius:17px;padding:13px}.incident-card h3{font-size:12px;margin:4px 0}.incident-card p{font-size:9px;color:#666;line-height:1.5}.incident-card small{font-size:7px;color:#999}.incident-meta{display:flex;gap:5px;flex-wrap:wrap}.incident-actions{display:flex;gap:5px;margin-top:9px}.incident-actions .btn{font-size:8px;padding:7px 8px}.stats-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.bar-list{display:grid;gap:10px;margin-top:13px}.bar-row{display:grid;grid-template-columns:140px 1fr 30px;gap:8px;align-items:center;font-size:8px}.bar-track{height:8px;border-radius:8px;background:#eee9e7;overflow:hidden}.bar-track i{display:block;height:100%;background:var(--wine);border-radius:8px}.trend-list{display:grid;grid-template-columns:repeat(7,1fr);gap:7px;align-items:end;height:190px;margin-top:15px}.trend-col{display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:5px;height:100%}.trend-col i{display:block;width:100%;max-width:28px;background:#d7b0bb;border-radius:8px 8px 3px 3px;min-height:3px}.trend-col b{font-size:8px}.trend-col span{font-size:7px;color:#999}
@media(max-width:1050px){.welcome-grid{gap:30px}.welcome-categories{grid-template-columns:repeat(3,1fr)}.category-grid{grid-template-columns:1fr 1fr}.location-layout,.details-layout{grid-template-columns:1fr}.location-side{display:grid;grid-template-columns:220px 1fr;gap:10px}.location-side>img{height:170px}.admin-shell{grid-template-columns:190px 1fr}.kpis{grid-template-columns:1fr 1fr}.dashboard-grid,.whatsapp-layout,.stats-grid{grid-template-columns:1fr}.incidents-grid{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.welcome-screen{padding:16px 14px}.welcome-top .admin-link{font-size:9px}.welcome-grid{grid-template-columns:1fr;margin:34px auto 20px}.welcome-copy h1{font-size:48px;letter-spacing:-2.5px}.welcome-copy>p{font-size:13px}.welcome-visual{height:330px;min-height:330px}.visual-main{inset:0 8% 0 8%;width:84%;height:100%;border-radius:26px}.visual-mini{width:33%;height:38%;border-width:5px}.welcome-categories{grid-template-columns:1fr 1fr}.welcome-categories button{height:68px}.welcome-categories img{width:48px;height:52px}.report-progress{padding:12px 16px}.report-stage{width:min(100% - 20px,1040px);padding-top:24px}.category-grid{grid-template-columns:1fr}.category-card{min-height:92px;grid-template-columns:66px 1fr auto}.category-card img,.cat-symbol{width:66px;height:70px}.location-side{display:block}.location-side>img{height:150px}.citizen-map{height:390px}.details-layout{grid-template-columns:1fr}.contact-panel>img{height:130px}.review-card{grid-template-columns:1fr}.review-card .wide,.review-card .review-note{grid-column:auto}.wizard-actions{padding:10px}.wizard-actions .btn{min-width:105px}.admin-shell{display:block}.sidebar{height:auto;position:relative;padding:10px}.side-brand{padding-bottom:8px}.side-nav{display:flex;overflow:auto}.nav-btn{white-space:nowrap}.side-spacer,.side-user{display:none}.admin-top{position:relative;padding:0 14px}.admin-content{padding:12px}.kpis{grid-template-columns:1fr 1fr}.inline-form{grid-template-columns:1fr 1fr}.incidents-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.full{grid-column:auto}.simple-actions{grid-template-columns:1fr 1fr}.detail-grid{grid-template-columns:1fr}.detail-box.full{grid-column:auto}.toolbar .input,.toolbar .select{width:100%;min-width:100%}.modal-overlay{padding:10px}.compact-modal,.track-modal{padding:22px}.visual-card{display:none}}


/* ==== V4.2 Dashboard enhancements ==== */
.top-admin-actions{display:flex;gap:8px;flex-wrap:wrap}
.kpis.kpis-clickable .kpi{cursor:pointer;transition:.18s}
.kpis.kpis-clickable .kpi:hover{transform:translateY(-2px);box-shadow:0 10px 22px rgba(40,27,32,.06)}
.kpis.kpis-clickable{grid-template-columns:repeat(5,1fr)}
.service-panel{margin-top:14px}
.service-card-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;padding:16px}
.service-card{border:1px solid var(--line);background:#fff;border-radius:18px;padding:10px;display:flex;flex-direction:column;gap:10px;text-align:left;transition:.18s;min-height:210px}
.service-card:hover{transform:translateY(-2px);border-color:#d3b7bf;box-shadow:0 12px 26px rgba(40,27,32,.07)}
.service-card img{width:100%;height:116px;object-fit:cover;border-radius:14px}
.service-copy{display:flex;justify-content:space-between;align-items:flex-start;gap:10px}
.service-copy span{display:block;font-size:13px;font-weight:900;color:#352a2f}
.service-copy small{display:block;font-size:8px;color:#8f8b8d;margin-top:3px}
.service-copy b{font-size:34px;line-height:1;color:var(--wine)}
.service-meta{font-size:9px;color:#696367;line-height:1.5}
.filter-chip-list{display:flex;gap:8px;flex-wrap:wrap;padding:0 14px 12px;border-bottom:1px solid var(--line);background:#fbfaf8}
.filter-chip{border:1px solid #eadde0;background:#fff;border-radius:999px;padding:8px 11px;font-size:8px;font-weight:900;color:#5b5358}
.filter-chip b{margin-left:6px;color:var(--wine)}
.filter-chip.active{background:#f3e6ea;border-color:#dcbec8;color:var(--wine)}
.stats-mini-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:14px}
.mini-stat-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:15px}
.mini-stat-card span{display:block;font-size:8px;color:#8d878a;text-transform:uppercase;letter-spacing:.08em}
.mini-stat-card b{display:block;font-size:30px;line-height:1.1;margin-top:8px;color:#2a2125}
.insights-list{display:grid;gap:10px;margin-top:14px}
.insight-item{background:#fbf7f8;border:1px solid #ecdee2;border-radius:14px;padding:12px;font-size:9px;line-height:1.6;color:#5f575c}
.ai-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:14px;margin-bottom:14px}
.agent-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;padding:16px}
.agent-card{border:1px solid var(--line);border-radius:18px;padding:14px;background:#fff}
.agent-top{display:flex;justify-content:space-between;gap:10px;align-items:center}
.agent-card h3{font-size:14px;margin:10px 0 4px}
.agent-card p{font-size:8px;color:#8b8689;margin:0 0 10px}
.agent-card small{font-size:8px;color:#8b8689;display:block;margin-top:10px}
.agent-metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.agent-metrics div{background:#faf7f6;border:1px solid var(--line);border-radius:12px;padding:10px}
.agent-metrics b{display:block;font-size:18px}
.agent-metrics span{font-size:8px;color:#878184}
.queue-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:16px}
.queue-card{border:1px solid var(--line);border-radius:16px;padding:14px;background:#fff}
.queue-card span{display:block;font-size:8px;text-transform:uppercase;color:#888}
.queue-card b{display:block;font-size:28px;margin:7px 0 3px}
.queue-card small{font-size:8px;color:#8e878b}
@media(max-width:1200px){.kpis.kpis-clickable{grid-template-columns:repeat(3,1fr)}.service-card-grid{grid-template-columns:repeat(2,1fr)}.stats-mini-grid{grid-template-columns:repeat(2,1fr)}.ai-grid{grid-template-columns:1fr}.agent-grid,.queue-grid{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.kpis.kpis-clickable{grid-template-columns:1fr 1fr}.service-card-grid,.stats-mini-grid,.agent-grid,.queue-grid{grid-template-columns:1fr}.service-card{min-height:auto}.service-card img{height:160px}.filter-chip-list{padding:10px 12px}.top-admin-actions{margin-top:8px}}

/* ==== V4.3 multiagente + operación simple ==== */
.home-map-card{margin-top:14px}
.home-map-head{align-items:flex-start}
.home-map-filters{display:flex;gap:7px;align-items:center;flex-wrap:wrap}
.home-map-filters .select{width:auto;min-width:160px;font-size:9px;padding:8px 10px}
.home-map{height:560px}
.home-bottom-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:14px;margin-top:14px}
.operator-queue{display:grid}
.operator-row{width:100%;display:grid;grid-template-columns:12px 1fr auto;gap:10px;align-items:center;border:0;border-bottom:1px solid #f0ecea;background:#fff;text-align:left;padding:12px 14px;transition:.15s}
.operator-row:hover{background:#fcf8f9}
.operator-dot{width:9px;height:9px;border-radius:50%}
.operator-row b{display:block;font-size:9px}.operator-row small{display:block;font-size:8px;color:#80787c;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:520px}
.empty-state{padding:25px 18px;text-align:center}.empty-state b{display:block;font-size:12px;color:#315f48}.empty-state span{display:block;font-size:9px;color:#888;margin-top:6px;line-height:1.5}
.ai-pulse{padding:12px 14px}.engine-summary{background:#f6faf7;border:1px solid #dcecdf;border-radius:14px;padding:12px;margin-bottom:8px}.engine-summary b{display:block;font-size:10px}.engine-summary span{display:block;font-size:8px;color:#7a827d;margin-top:4px}
.pulse-row{display:grid;grid-template-columns:10px 1fr auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid #f0ecea}.pulse-dot{width:8px;height:8px;border-radius:50%;background:#c74b4b}.pulse-dot.ok{background:#2d9664}.pulse-row b{display:block;font-size:9px}.pulse-row small{display:block;font-size:8px;color:#858084;margin-top:2px}.pulse-row time{font-size:7px;color:#aaa}
.connection-badge.offline{background:#fff0f1;color:#a53d4f}
.agent-execution-list{overflow:auto}
.execution-row{display:grid;grid-template-columns:150px minmax(260px,1fr) 95px 80px 110px;gap:10px;align-items:center;padding:10px 14px;border-bottom:1px solid #f0ecea;font-size:8px;min-width:760px}.execution-agent{font-weight:900;color:#5b2736}.execution-row b{display:block;font-size:9px}.execution-row small{display:block;color:#817b7e;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:420px}
@media(max-width:1050px){.home-bottom-grid{grid-template-columns:1fr}.home-map{height:500px}}
@media(max-width:760px){.home-map-head{display:block}.home-map-filters{margin-top:10px}.home-map-filters .select{width:100%;min-width:100%}.home-map{height:420px}.operator-row{grid-template-columns:10px 1fr}.operator-row .status-badge{grid-column:2;width:max-content}.execution-row{min-width:720px}}
.ai-decision-box{background:#f7fbf8!important;border-color:#d7eadc!important}.ai-action-list{display:grid;gap:5px;margin-top:9px}.ai-action-list span{font-size:8px;color:#446651;background:#fff;border:1px solid #e1eee5;border-radius:9px;padding:6px 8px}
@media(max-width:760px){
  .admin-body{padding-bottom:74px}
  .admin-shell{display:block}
  .sidebar{position:fixed!important;left:0;right:0;bottom:0;top:auto;height:66px!important;z-index:1500;padding:6px 8px!important;background:#2b1c22!important;display:block!important}
  .side-brand,.side-user,.sidebar>#logoutBtn{display:none!important}
  .side-nav{display:flex!important;overflow-x:auto;gap:4px;height:54px;align-items:center}
  .nav-btn{min-width:62px;height:48px;padding:5px 7px!important;border-radius:12px!important;display:flex!important;flex-direction:column;justify-content:center;gap:2px!important;font-size:7px!important;text-align:center}
  .nav-icon{width:auto!important;height:auto!important;background:transparent!important;font-size:15px}
  .admin-main{padding-bottom:72px}
  .admin-top{padding:10px 12px!important;display:block!important}.admin-top h1{font-size:20px!important}.admin-top p{font-size:8px!important}.top-admin-actions{display:grid!important;grid-template-columns:repeat(3,1fr);gap:6px}.top-admin-actions .btn{width:100%;font-size:7px!important;padding:8px 6px!important}
  .section-kicker{display:block!important}.section-kicker>div:last-child{margin-top:8px}
  .service-card-grid{padding:10px!important}.service-card img{height:135px!important}
}

/* ==== V4.4 · Orquestación + Mi trabajo ==== */
.section-mini-kicker{display:block;font-size:8px;font-weight:900;letter-spacing:.12em;color:var(--wine);margin-bottom:5px}
.operator-priority-card{grid-column:1/-1}
.operator-summary,.work-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;padding:14px 16px;border-bottom:1px solid var(--line)}
.operator-summary span,.work-kpis>div{background:#fbf8f7;border:1px solid var(--line);border-radius:14px;padding:12px;font-size:8px;color:#7e777b}
.operator-summary b,.work-kpis b{display:block;font-size:22px;color:#2c2327;margin-bottom:2px}
.work-kpis{padding:0;margin-bottom:14px;border:0}
.work-kpis>div{background:#fff}
.operator-task-grid{display:grid;gap:10px;padding:14px}
.operator-task-card{display:grid;grid-template-columns:86px 1fr auto;gap:13px;align-items:center;border:1px solid var(--line);border-radius:17px;background:#fff;padding:10px;transition:.18s}
.operator-task-card:hover{transform:translateY(-1px);box-shadow:0 9px 22px rgba(40,27,32,.06)}
.operator-task-card.overdue{border-color:#e8b6be;background:#fffafb}
.operator-task-card>img{width:86px;height:76px;object-fit:cover;border-radius:13px}
.operator-task-copy h3{font-size:12px;margin:5px 0 3px;color:#31272b}.operator-task-copy p{font-size:9px;line-height:1.5;color:#686166;margin:0 0 5px}.operator-task-copy small{font-size:7.5px;color:#999}
.task-badges{display:flex;gap:5px;flex-wrap:wrap}.operator-task-actions{display:flex;gap:6px;flex-direction:column;min-width:132px}
.all-reports-details{margin-top:14px}.all-reports-details>summary{cursor:pointer;background:#fff;border:1px solid var(--line);border-radius:15px;padding:13px 16px;font-size:10px;font-weight:900;color:var(--wine)}
.ai-flow-card{margin-bottom:14px}.ai-flow{display:flex;align-items:stretch;gap:6px;padding:18px;overflow-x:auto}.ai-flow>div{min-width:130px;border:1px solid var(--line);border-radius:16px;padding:12px;background:#fff;position:relative;transition:.22s}.ai-flow>div i{display:grid;width:25px;height:25px;border-radius:9px;background:#f2e7ea;color:var(--wine);place-items:center;font-style:normal;font-size:8px;font-weight:900}.ai-flow>div b{display:block;font-size:10px;margin:7px 0 2px}.ai-flow>div span{font-size:7.5px;color:#8e878b}.ai-flow>em{display:grid;place-items:center;color:#bcaeb3;font-style:normal}.ai-flow>div.active{border-color:#b15b72;background:#fff7f9;box-shadow:0 0 0 3px rgba(123,23,50,.07)}.ai-flow>div.active:after{content:"";position:absolute;right:10px;top:10px;width:8px;height:8px;background:#35a96f;border-radius:50%;animation:agentPulse 1.1s infinite}.ai-flow>div.done{background:#f2faf5;border-color:#d6eadf}
@keyframes agentPulse{0%,100%{transform:scale(.7);opacity:.5}50%{transform:scale(1.25);opacity:1}}
@media(max-width:760px){.operator-summary,.work-kpis{grid-template-columns:1fr 1fr}.operator-task-card{grid-template-columns:64px 1fr}.operator-task-card>img{width:64px;height:64px}.operator-task-actions{grid-column:1/-1;flex-direction:row}.operator-task-actions .btn{flex:1}.home-bottom-grid{grid-template-columns:1fr}.ai-flow{padding:12px}.ai-flow>div{min-width:118px}}


/* ===== V4.5 · estabilización, UX y WhatsApp CRM ===== */
:root{--wine:#8f1538;--wine-dark:#4b1f2b;--soft:#f5e9ed;--ink:#2f2529;--green:#24825a;--gold:#d2a63f;--line:#ebe3df;--shadow:0 18px 45px rgba(47,37,41,.09)}
.admin-content{max-width:1500px;margin:0 auto;width:100%}.panel-card,.connection-card,.stats-card,.kpi,.operator-task-card{box-shadow:0 8px 24px rgba(47,37,41,.035)}
.section-kicker h2{letter-spacing:-.7px}.admin-top{backdrop-filter:blur(14px);background:rgba(255,255,255,.94)}
.notification-bell{position:relative;width:38px;height:38px;border:1px solid #eadde1;border-radius:12px;background:#fff;display:grid;place-items:center;font-size:16px}.notification-bell span{position:absolute;top:-6px;right:-6px;min-width:19px;height:19px;border-radius:10px;background:#8f1538;color:#fff;font:700 10px/19px Arial;text-align:center;display:none}.notification-bell span.show{display:block}
.work-head-actions{display:flex;gap:8px;align-items:center}.operator-task-card{border-radius:20px;transition:.2s}.operator-task-card:hover{transform:translateY(-1px);box-shadow:0 13px 34px rgba(47,37,41,.08)}
.task-toast-host{position:fixed;top:86px;right:20px;z-index:1800;display:grid;gap:10px;width:min(360px,calc(100vw - 32px))}.task-toast{background:#2e2328;color:#fff;border-radius:16px;padding:13px 14px;box-shadow:0 18px 45px rgba(0,0,0,.24);display:flex;gap:12px;justify-content:space-between;align-items:center;opacity:0;transform:translateY(-10px);transition:.2s}.task-toast.show{opacity:1;transform:none}.task-toast.success{background:#1f6d4d}.task-toast b{display:block;font-size:12px}.task-toast span{display:block;font-size:9px;opacity:.82;margin-top:3px}.task-toast button{border:0;border-radius:10px;padding:7px 10px;background:#fff;color:#59172b;font-weight:900;font-size:9px}
.wa-overview-grid{display:grid;grid-template-columns:.78fr 1.22fr;gap:14px}.wa-crm-grid{display:grid;grid-template-columns:.75fr .75fr 1.1fr;gap:14px;margin-top:14px}.contacts-list,.conversation-list{max-height:540px;overflow:auto}.contact-row{width:100%;border:0;border-bottom:1px solid #f0e8e5;background:#fff;padding:12px 14px;display:flex;justify-content:space-between;gap:12px;text-align:left}.contact-row:hover{background:#fcf8f8}.contact-row span:first-child{display:flex;flex-direction:column}.contact-row b{font-size:10px}.contact-row small{font-size:8px;color:#8d8689;margin-top:3px}.contact-row>div{text-align:right}.consent-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#c4bfc1}.consent-dot.on{background:#2d9664}.compact-search{max-width:190px;padding:7px 9px;font-size:9px}.campaign-form-v45{padding:16px;display:grid;gap:9px}.campaign-file-row{border:1px dashed #d7c7cb;border-radius:13px;padding:10px;display:flex;gap:10px;align-items:center;background:#fcf9f9}.campaign-file-row input{font-size:9px;max-width:230px}.campaign-file-row span{font-size:8px;color:#837b7f}.campaign-history-card{margin-top:14px}.campaign-row{display:grid;grid-template-columns:1.8fr .55fr .55fr .55fr;gap:10px;padding:12px 16px;border-bottom:1px solid #f0e8e5}.campaign-row>div{display:flex;flex-direction:column}.campaign-row b{font-size:10px}.campaign-row span{font-size:8px;color:#8c8589;margin-top:3px}.demo-tools{margin-top:14px}.demo-tools>summary{cursor:pointer;font-size:9px;color:#7b1732;font-weight:900;padding:12px 4px}.success-kicker{display:inline-block;margin-top:12px;font-size:9px;font-weight:900;letter-spacing:.12em;color:#8f1538}.success-screen{box-shadow:0 22px 60px rgba(47,37,41,.08)}.success-screen h2{font-size:34px;max-width:520px;margin:12px auto 8px}.success-screen>p{font-size:12px;line-height:1.65;max-width:550px;margin:0 auto}.consent-required{background:#fff6f8;border:1px solid #edcfd7;border-radius:13px;padding:10px!important}.consent-required b{color:#8f1538}
@media(max-width:1100px){.wa-overview-grid,.wa-crm-grid{grid-template-columns:1fr}.campaign-row{grid-template-columns:1.4fr repeat(3,.5fr)}}
@media(max-width:760px){.admin-top{align-items:flex-start;flex-direction:column;height:auto;padding:10px 12px}.top-admin-actions{width:100%;overflow:auto;flex-wrap:nowrap;padding-bottom:4px}.sidebar{position:sticky;top:0;z-index:100;background:#2b1e23}.side-nav{scrollbar-width:none}.nav-btn{min-width:max-content}.admin-content{padding:10px}.work-kpis{grid-template-columns:1fr 1fr}.operator-task-card{grid-template-columns:74px 1fr!important;padding:10px!important}.operator-task-card img{width:74px!important;height:86px!important}.operator-task-actions{grid-column:1/-1;display:grid!important;grid-template-columns:1fr 1fr}.task-toast-host{top:130px;right:10px;width:calc(100vw - 20px)}.campaign-row{grid-template-columns:1fr 1fr}.campaign-row>div:first-child{grid-column:1/-1}.success-screen{padding:32px 18px}.success-screen h2{font-size:28px}.welcome-copy h1{font-size:44px}.contact-panel{padding:13px}.check-row{align-items:flex-start}.check-row input{margin-top:3px}}


/* ===== V4.6 · UX operativo final ===== */
.home-map,.admin-map{height:500px!important;min-height:500px!important;max-height:500px!important;border-radius:18px;overflow:hidden}.home-map-card,.admin-view[data-view-panel="map"] .panel-card{overflow:hidden}
.report-card-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:14px}.report-card-v46{display:grid;grid-template-columns:94px 1fr auto;gap:14px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:20px;padding:12px;transition:.2s}.report-card-v46:hover{transform:translateY(-2px);box-shadow:0 14px 34px rgba(47,37,41,.07);border-color:#dcc5cc}.report-card-v46>img{width:94px;height:94px;object-fit:cover;border-radius:16px}.report-card-head{display:flex;justify-content:space-between;gap:10px}.report-card-head>div{display:flex;flex-direction:column}.report-card-head span{font-size:9px;color:var(--wine);font-weight:900}.report-card-head b{font-size:13px;margin-top:2px}.report-card-main>p{font-size:10px;line-height:1.55;margin:8px 0 5px;color:#4e464a}.report-card-main>small{font-size:8px;color:#8b8488}.report-card-meta{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}.report-card-meta span{font-size:8px;background:#f7f2f3;border:1px solid #eee1e5;border-radius:999px;padding:5px 8px}
.drawer{width:min(640px,96vw)!important}.drawer-body{padding:18px!important}.drawer-head{padding:16px 18px!important}.drawer-head h2{font-size:21px!important}.drawer-save-note{font-size:9px;color:#7c7378;line-height:1.45;max-width:360px}.drawer-actions{display:flex!important;justify-content:space-between;align-items:center;gap:14px;padding:12px 18px!important}.operator-next-step{background:linear-gradient(135deg,#fff7e8,#fff);border:1px solid #ead59b;border-radius:18px;padding:15px;margin-bottom:14px}.operator-next-step>span{font-size:8px;letter-spacing:.12em;font-weight:900;color:#8b6b15}.operator-next-step h3{font-size:17px;margin:5px 0}.operator-next-step p{font-size:10px;line-height:1.55;color:#645a5d;margin:0 0 8px}.operator-next-step b{font-size:10px;color:var(--wine)}
.manage-summary-grid{display:grid;grid-template-columns:180px 1fr;gap:14px;align-items:stretch}.report-photo-v46{width:180px!important;height:180px!important;object-fit:cover!important;border-radius:18px!important;margin:0!important}.manage-summary-copy{border:1px solid var(--line);border-radius:18px;padding:14px;background:#fff}.manage-summary-copy h3{font-size:15px;line-height:1.4;margin:10px 0 6px}.manage-summary-copy p{font-size:9px;line-height:1.55;color:#71696d}.manage-summary-copy a{font-size:9px;color:var(--wine);font-weight:800}.manage-badges{display:flex;gap:6px;flex-wrap:wrap}.critical-badge{background:#8f1538;color:#fff;border-radius:999px;padding:5px 8px;font-size:8px;font-weight:900}.citizen-strip{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:12px}.citizen-strip>div{border:1px solid var(--line);border-radius:16px;padding:12px;background:#fbfaf8}.citizen-strip span{display:block;font-size:8px;color:#8f878b;text-transform:uppercase;letter-spacing:.08em}.citizen-strip b{display:block;font-size:11px;margin-top:4px}.citizen-strip small{font-size:8px;color:#7a7377}.ai-summary-compact{margin-top:12px;border:1px solid #dceadd;background:#f7fbf8;border-radius:16px;padding:13px}.ai-summary-compact>span{font-size:8px;font-weight:900;color:#2f7152;text-transform:uppercase;letter-spacing:.08em}.ai-summary-compact p{font-size:10px;line-height:1.55;margin:6px 0;color:#425249}.ai-summary-compact small{font-size:8px;color:#718077}.management-simple{margin-top:14px;border:1px solid var(--line);border-radius:18px;padding:14px;background:#fff}.management-simple .panel-head{padding:0 0 12px!important;border:0!important}.status-choice-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.status-choice-grid button{border:1px solid #e7dce0;background:#fff;border-radius:13px;padding:11px;font-size:9px;font-weight:900;color:#5d5358}.status-choice-grid button.selected{background:var(--wine);border-color:var(--wine);color:#fff}.manage-form-grid{display:grid;grid-template-columns:.45fr 1fr;gap:10px;margin-top:12px}.advanced-manage{margin-top:10px;border-top:1px solid var(--line);padding-top:10px}.advanced-manage summary{font-size:9px;font-weight:800;color:var(--wine);cursor:pointer}.advanced-manage .field{margin-top:10px}.compact-history{margin-top:14px;border:1px solid var(--line);border-radius:16px;padding:12px;background:#fbfaf8}.compact-history>summary{font-size:9px;font-weight:900;color:#5f555a;cursor:pointer}.compact-history>div{margin-top:10px}
.stats-hero-grid{display:grid;grid-template-columns:.75fr 1.25fr;gap:14px;margin-bottom:14px}.visual-stats-grid{grid-template-columns:repeat(2,1fr)!important}.wide-stat{grid-column:1/-1}.satisfaction-visual{display:grid;grid-template-columns:180px 1fr;gap:20px;align-items:center;padding:18px}.satisfaction-donut{width:170px;height:170px;border-radius:50%;display:grid;place-items:center;align-content:center;background:#ece8e5;position:relative}.satisfaction-donut:after{content:"";position:absolute;inset:24px;background:#fff;border-radius:50%}.satisfaction-donut b,.satisfaction-donut span{position:relative;z-index:2}.satisfaction-donut b{font-size:30px;color:#2d9664}.satisfaction-donut span{font-size:9px;color:#7a7477}.satisfaction-legend{display:grid;gap:9px}.satisfaction-legend>div{display:grid;grid-template-columns:12px 1fr auto;align-items:center;gap:8px;border-bottom:1px solid #f0e9e6;padding-bottom:8px}.satisfaction-legend i{width:10px;height:10px;border-radius:50%}.satisfaction-legend span{font-size:10px}.satisfaction-legend b{font-size:13px}.trend-list.large{min-height:190px}
.wa-status-strip{margin-bottom:12px}.wa-tabbar{display:flex;gap:8px;margin-bottom:12px;background:#f2eeec;border:1px solid var(--line);border-radius:15px;padding:5px;width:max-content}.wa-tab{border:0;background:transparent;border-radius:11px;padding:9px 14px;font-size:9px;font-weight:900;color:#6d6469}.wa-tab.active{background:#fff;color:var(--wine);box-shadow:0 5px 14px rgba(47,37,41,.08)}.wa-tab-panel{display:none}.wa-tab-panel.active{display:block}.wa-conversation-layout,.wa-campaign-layout{display:grid;grid-template-columns:.8fr 1.2fr;gap:14px}.contact-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:12px;max-height:none}.contact-grid .contact-row{border:1px solid var(--line);border-radius:14px}.experience-rating{margin:18px auto;background:#fbf7f8;border:1px solid #eadce1;border-radius:18px;padding:14px;max-width:470px}.experience-rating>span{display:block;font-size:11px;font-weight:900;margin-bottom:10px}.experience-rating>div{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.experience-rating button{border:1px solid #e0d3d7;background:#fff;border-radius:12px;padding:10px;font-size:10px;font-weight:900;color:#5f555a}.experience-rating button:hover,.experience-rating button.selected{background:var(--wine);border-color:var(--wine);color:#fff}.experience-rating small{display:block;margin-top:8px;font-size:9px;color:#2d9664;font-weight:800}
@media(max-width:1050px){.report-card-list{grid-template-columns:1fr}.stats-hero-grid,.wa-conversation-layout,.wa-campaign-layout{grid-template-columns:1fr}.visual-stats-grid{grid-template-columns:1fr!important}.wide-stat{grid-column:auto}.contact-grid{grid-template-columns:1fr}}
@media(max-width:760px){.home-map,.admin-map{height:380px!important;min-height:380px!important;max-height:380px!important}.report-card-v46{grid-template-columns:76px 1fr}.report-card-v46>img{width:76px;height:86px}.report-card-v46>.btn{grid-column:1/-1;width:100%}.manage-summary-grid{grid-template-columns:1fr}.report-photo-v46{width:100%!important;height:210px!important}.citizen-strip,.manage-form-grid{grid-template-columns:1fr}.drawer{width:100vw!important}.drawer-actions{position:sticky;bottom:0;background:#fff;z-index:5;flex-direction:column;align-items:stretch}.drawer-save-note{max-width:none}.drawer-actions .btn{width:100%}.satisfaction-visual{grid-template-columns:1fr;text-align:center}.satisfaction-donut{margin:auto}.satisfaction-legend{text-align:left}.wa-tabbar{width:100%;overflow:auto}.wa-tab{flex:1;white-space:nowrap}.experience-rating>div{grid-template-columns:1fr}.report-toolbar{display:grid!important;grid-template-columns:1fr!important}}

/* V5 · evidencia obligatoria + WhatsApp real */
.evidence-required{border:1px solid #d5b3bd;background:linear-gradient(135deg,#fff,#fff8fa)}
.evidence-required .upload-icon{background:#f3e4e8;color:var(--wine)}
.terms-followup{border:1px solid #e6dadd;background:#faf7f8;border-radius:14px;padding:12px;display:grid;gap:4px}
.terms-followup b{font-size:10px;color:var(--wine)}
.terms-followup span{font-size:8px;line-height:1.55;color:#6f686c}
.optional-comms{border-top:1px solid #eee6e8;padding-top:10px}
.submit-terms{background:#f8f3f5!important;border-color:#e7d7dc!important}
.submit-terms b{font-size:10px;color:var(--wine)}
.submit-terms p{font-size:9px;line-height:1.6;color:#6f686c;margin-top:5px}
.wa-config-hints{margin-top:7px}.wa-hint{font-size:8px;color:#817a7e;line-height:1.5}.wa-hint.good{color:#24744f}.wa-hint.bad{color:#a12c44}.wa-connection-actions{display:flex;align-items:center;gap:8px}
@media(max-width:760px){.terms-followup{padding:10px}.wa-connection-actions{width:100%;margin-top:8px}.connection-top{align-items:flex-start;flex-direction:column}}